Return Policy

RETURN POLICY

Returns

Our policy lasts 14 days. Unfortunately, we cannot offer a refund or exchange after 14 days from the date your package was delivered.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

The following items are non-returnable:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

A receipt or proof of purchase is required to complete your return.

Please do not send your purchase back to the manufacturer.

There are only certain situations where partial refunds are granted: (if applicable)

  • Books with obvious signs of use
  • Opened CDs, DVDs, VHS tapes, software, video games, cassettes, or vinyl records
  • Any item that is not in its original condition, is damaged, or missing parts for reasons not due to our error
  • Any item that is returned more than 14 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received the returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain number of days.

Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account again.

Then, contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at inforozetta@gmail.com.

Shipping

To return your product, you should contact us at inforozetta@gmail.com.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.